Market data

Account Terms

Last updated: November 13, 2026

These Account Terms ("Terms") govern your Playskan account and your use of Playskan, a market intelligence platform for the padel industry operated by Playskan Ltd, a company registered in England and Wales (company number 16509905, registered office at 12 Clydesdale Gardens, TW10 5EF, London, UK). These Terms apply whether you are on the free Basic plan or a paid subscription. The sections on billing, cancellation, and refunds apply only to paid subscriptions.

Our Website Terms apply to everyone who uses playskan.com, including account holders. These Terms apply on top of them. If the two conflict on anything to do with your account or subscription, these Terms prevail.

1. Acceptance of Terms

By creating an account, accessing Playskan, or starting a paid subscription, you agree to be bound by these Terms. If you do not agree with any part, you should not use Playskan.

If you are entering into these Terms on behalf of a company or other legal entity, you warrant that you have authority to bind that entity. Your use of Playskan then constitutes that entity's acceptance of these Terms.

2. Description of Service

Playskan is an online market intelligence platform offering aggregated and analysed data on the padel industry across the countries we cover, including (depending on subscription tier): market and city reports, club-level performance and pricing analysis, local-area and site-planning tools, planning application tracking, revenue tools, and comparable-club benchmarks. Every subscription includes every market we cover. The depth of data available differs between markets, and current coverage is set out on our coverage page.

3. Subscription Plans and Billing

Playskan is offered on the following plans:

  • Basic — free, limited access to summary reports
  • Pro — paid subscription at the list price shown on our Plans page
  • Investor — paid subscription at a price quoted individually

Prices are charged in the currency shown at checkout or in your quotation.

Free trials. Where we offer a free trial of a paid plan, you may need to provide a payment method to start it. Unless you cancel before the trial ends, your subscription begins automatically at the end of the trial and you will be charged the applicable price. We may offer or withdraw free trials at our discretion, and each customer may use a free trial once.

The Investor plan is not sold at a list price. Pricing is agreed with each customer based on factors such as portfolio size, number of seats, and scope of access. Your price, billing frequency, and any minimum term are those set out in the quotation, order confirmation, or invoice we issue to you and that you accept, and those terms prevail over any price displayed on our website for the Investor plan.

Paid plans are billed in advance for each billing period (monthly or annually, as selected at checkout or agreed in writing). Playskan Ltd is not currently registered for UK VAT, and no VAT is charged on subscriptions at this time. If we become VAT-registered in the future, the prices shown or quoted will then be treated as VAT-inclusive — we will not add VAT on top of the agreed price. Payment is processed by Stripe Payments Europe Ltd; by subscribing you also accept Stripe's terms.

Subscriptions automatically renew at the end of each billing period until cancelled. We may change subscription pricing on at least 30 days' notice; new prices apply at your next renewal after the notice period. Where your price has been individually agreed, we will not change it during any minimum term stated in your quotation or order confirmation.

4. Plan Changes, Cancellation, and Refunds

Upgrades and downgrades. You may switch plans at any time via the Manage Subscription portal in your account. Upgrades and downgrades take effect at the end of your current billing period; you retain access to your existing plan until then.

Cancellation. You may cancel at any time via the Manage Subscription portal. Cancellation takes effect at the end of your current billing period; you retain access until then. After cancellation takes effect, your access reverts to the free Basic plan.

No mid-period refunds. Because access continues to the end of your current billing period after a cancellation or downgrade, fees already paid for the current period are not refunded, except as set out in section 10 (Service Availability).

Subscription purpose and consumer status. Playskan is intended and marketed for business purposes — clubs, operators, investors, and other professionals in the padel industry. Paid subscriptions are accordingly presumed to be entered into in the course of trade, business, or profession. Where you are in fact subscribing as an individual for purposes outside your trade, business, or profession, the statutory consumer cooling-off rights described below apply. You do not need to declare consumer status in advance, but we may ask you to evidence it if you exercise those rights.

Statutory cooling-off (consumer customers only). If you are an individual subscribing for purposes outside your trade, business, or profession, you have a statutory 14-day right to cancel under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By starting to use Playskan during this period you expressly request that the service begin immediately and acknowledge that you lose the right to cancel once the service has been fully provided. If you cancel within 14 days having used Playskan only partially, we may charge a proportion of the subscription fee corresponding to the period of use.

Failed payments. If a renewal payment fails, Stripe will retry the charge over several days. If we are unable to collect payment, your account may be downgraded to Basic or suspended. You will not be charged again on the failed period; access for that period will simply not continue.

5. Account, Access, and Security

You are responsible for keeping your account credentials confidential and for all activity under your account. You must notify us promptly at hello@playskan.com if you believe your account has been compromised.

Each account is for a single named user. Where your subscription includes multiple seats, each seat is for one named member of your organisation, up to the number of seats set out in your quotation or order confirmation. Sharing access credentials with unauthorised third parties is prohibited. Where we reasonably suspect that credentials are being shared, that an account is being used by more than one person, or that login activity is inconsistent with single-user access (for example, concurrent sessions from disparate locations or unusual access patterns), we may suspend access pending investigation, require re-authentication, or terminate the account without refund.

We reserve the right to refuse, suspend, or terminate any application or subscription at our sole discretion, including without limitation where we reasonably believe that a subscriber's intended use is incompatible with these Terms or with the integrity of Playskan.

6. Acceptable Use

Access to Playskan is granted for your internal business use only. You agree not to:

  • Use automated systems, scripts, scrapers, bots, or APIs not formally provided by us to extract, copy, or download data from Playskan
  • Redistribute, resell, sublicense, or otherwise commercially exploit Playskan, the underlying data, or any reports or analysis derived from it
  • Publish, broadcast, or publicly display Playskan data, screenshots, or analysis without our prior written consent (you may share specific figures internally within your organisation for legitimate business purposes, with attribution where used externally only with our consent)
  • Use Playskan data, in whole or in part, with any AI System (defined below) — including for training, fine-tuning, evaluation, inference, retrieval-augmented generation, embedding, indexing, or storage in any vector database — without our prior written consent
  • Reverse engineer, decompile, or attempt to derive our proprietary methodology
  • Share access credentials, transfer your account, or allow another person to use your account
  • Attempt to interfere with or disrupt the platform's functionality, infrastructure, or security
  • Use Playskan for any unlawful purpose or in violation of these Terms

For the purposes of this section, "AI System" means any software, model, tool, agent, or service that uses machine learning, deep learning, generative artificial intelligence, large language models, vector databases, embeddings, or similar techniques for training, fine-tuning, inference, retrieval, or other automated processing — whether developed by you, by an open-source project, or by a third-party provider, and whether used internally or made available to others.

We may suspend or terminate access for breach of this section without refund. Material breach may also give rise to a claim for damages.

7. Data Sources and Methodology

Playskan aggregates and analyses publicly available data from various sources, including booking platforms, club websites, public business listings, and public planning records. All underlying data is collected from publicly available sources. Our value lies in the aggregation, analysis, and presentation of this data.

Coverage. Playskan aims to track the padel clubs in each market we cover as comprehensively as practicable from publicly available sources, but coverage is best-effort and not exhaustive. Clubs that may be absent from our datasets at any given time include, without limitation: private or members-only clubs that do not list publicly; recently opened or pre-opening clubs not yet indexed; clubs that have closed or paused operations; clubs that do not appear on the booking platforms or business listings we monitor; and clubs whose public information is incomplete. We do not warrant or represent that any specific club, court, operator, or location will appear in Playskan at any time, and the absence of a club from any report is not an indication that the club is not in operation. We will, on reasonable request and at our discretion, consider adding a club to our coverage where sufficient public data is available.

Detailed methodology notes are available at /insights/methodology.

8. Estimates and Disclaimer of Accuracy

Important. Financial estimates, revenue projections, occupancy rates, planning approval likelihoods, and other calculated metrics displayed on Playskan are estimates only. They are derived from our proprietary analysis of publicly available data and do not represent:

  • Actual financial records or accounts of any club
  • Verified, audited, or certified financial data
  • Guaranteed or promised performance metrics
  • Real-time or fully up-to-date information

Playskan data is provided for indicative market context. We do not warrant that any figure is accurate, complete, or current. Market conditions change rapidly; data may not reflect the most recent situation. We update our datasets periodically but do not guarantee real-time accuracy.

9. No Professional Advice

The information provided on Playskan is for informational purposes only and does not constitute financial, investment, business, legal, tax, or professional advice. You should consult qualified professionals before making any business, investment, or financial decision. Playskan does not recommend or endorse any particular investment, business decision, or course of action.

10. Service Availability

We continually develop Playskan, and features, datasets, report formats, and calculations may be added, improved, or changed over time.

We aim to keep Playskan available with high uptime. Unless agreed otherwise in writing, we do not offer a contractual service-level agreement (SLA). We may suspend access for planned maintenance, urgent security fixes, or events outside our reasonable control (force majeure). We will give reasonable notice of planned maintenance where practical.

We reserve the right to modify, update, or remove any data, feature, or report at any time without notice, subject to the Discontinuance and Third-party data sources provisions below.

Discontinuance. We may discontinue Playskan, or any plan or feature within it, in whole or in part, for any reason on at least 30 days' notice. If we discontinue a paid plan to which you are subscribed, we will refund the unused pro-rata portion of any prepaid subscription fees calculated to the discontinuance date. This refund is your sole and exclusive remedy in respect of any such discontinuance.

Third-party data sources. Much of the data in Playskan, including court availability, pricing, and the occupancy and revenue estimates derived from them, comes from third-party booking platforms. Those platforms may change, restrict, rate-limit, or withdraw our access to their publicly available data at any time and without notice to us. That is outside our control, and a restriction of this kind is not, by itself, a breach of these Terms. If a platform restricts our access, we will use reasonable efforts to restore it or to replace the affected data from other sources.

Material Data Loss. A "Material Data Loss" occurs when, in any country market included in your subscription, third-party platforms restrict or withdraw our access to booking data (whether one platform or several together) and, as a result: (a) the number of courts for which Playskan reports booking-derived data falls by 25% or more compared with the average over the 90 days before the restriction began; and (b) that shortfall is not restored or replaced within 30 days of the restriction beginning. Reductions caused by clubs closing, pausing operations, or moving to a booking system we do not monitor are not counted. We will notify you in writing within 10 business days of becoming aware that a Material Data Loss has occurred. On request, we will provide the coverage figures we relied on.

Your remedy for Material Data Loss. If a Material Data Loss occurs, you may terminate your paid subscription by written notice to us within 60 days of our notification. If you do, we will refund the unused pro-rata portion of any prepaid subscription fees, calculated from the date the Material Data Loss occurred. You will also be released from any remaining minimum term or committed fees under your quotation or order confirmation. Instead of terminating, you may accept a reduced fee if we offer one. This section states your sole and exclusive remedy for any loss of, or reduction in, data caused by third-party platforms restricting our access.

11. Intellectual Property

Our proprietary analysis methodology, algorithms, software, report layouts, presentation, and the selection and arrangement of data are the intellectual property of Playskan Ltd, protected by copyright, database rights, and other applicable laws.

You receive a non-exclusive, non-transferable, revocable licence to use Playskan for your internal business purposes during your subscription, subject to these Terms. No other rights are granted.

Logos, names, and images of third-party clubs and businesses displayed on the platform remain the property of their respective owners and are used for identification purposes only.

Feedback. If you provide us with suggestions, comments, ideas, or other feedback relating to Playskan, you grant Playskan Ltd a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, and incorporate that feedback into our products and services without obligation, attribution, or compensation to you.

12. Publicity and Customer References

Identifying you as a customer. While you hold a paid subscription, you grant Playskan Ltd a non-exclusive, worldwide, royalty-free licence to use your name, trading name, and logo for the sole purpose of identifying you as a customer of Playskan — for example on our website, in customer lists, in investor or partner presentations, and in other marketing materials. Where you provide us with brand guidelines, we will follow them so far as reasonably practicable.

No implied endorsement. Use of your name and logo under this section identifies you as a customer only. It does not imply that you endorse, recommend, or are affiliated with Playskan beyond that relationship, and we will not present it as such.

Testimonials and case studies. This section does not permit us to publish quotations attributed to you or to your personnel, case studies, named performance figures relating to your business, or any statement of opinion attributed to you. We will seek your prior written consent (email is sufficient) for each such use, and you may withdraw that consent at any time.

Opt-out. You may withdraw the permission in this section at any time by emailing hello@playskan.com. We will remove your name and logo from materials under our control within 30 days of your request. Withdrawal does not oblige us to recall, alter, or destroy materials already printed or distributed, or to amend archived or historical materials.

On termination. The licence in this section ends when your subscription ends, save that we may continue to use materials already printed or distributed and may retain archived or historical materials referring to the period during which you were a customer.

Third-party club branding. This section governs the use of your branding as our customer. It is separate from, and does not affect, our use of club names, logos, and images for identification purposes within Playskan, which is addressed in section 11.

13. Confidentiality

You acknowledge that Playskan, including specific reports, methodology details, and pricing, may constitute our confidential information. You agree to use reasonable care to protect such information and not to disclose it outside your organisation except as expressly permitted by these Terms.

14. Privacy and Data Protection

Our processing of your personal data is described in our Privacy Policy. Playskan uses the following sub-processors: Clerk (authentication), Stripe (payment processing), Amazon Web Services (cloud hosting), Render (application hosting), Resend (email delivery), PostHog and Google Analytics (product analytics). We act as data controller for your account information, and as a data processor only where you upload your own data into Playskan, which the service does not currently offer.

15. Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

To the fullest extent permitted by law:

  • Playskan Ltd shall not be liable for any loss, damage, or expense arising from decisions, investments, transactions, or actions taken based on data, estimates, or insights provided on Playskan.
  • We shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, anticipated savings, business, contracts, goodwill, opportunity, or data, however caused.
  • Our total aggregate liability to you in any 12-month period, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (a) the total subscription fees actually paid by you to Playskan Ltd in the 12 months immediately preceding the event giving rise to the claim, and (b) £100.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter for which it would be unlawful to exclude or restrict liability.

You acknowledge that you use Playskan at your own risk and are solely responsible for any decisions you make based on the information provided.

16. Indemnification

By you. You will defend Playskan Ltd, its directors, employees, and contractors against any third-party claim arising from your breach of section 6 (Acceptable Use) or any misuse of Playskan data, including any claim alleging that data, reports, or analysis that you redistributed, published, or derived from Playskan infringes a third party's rights or otherwise causes them loss, and will pay any damages, costs, and reasonable legal fees finally awarded against us, or any settlement we agree to in writing, in respect of such claim.

By us. Subject to the exclusions and conditions in this section and to the limitations in section 15 (Limitation of Liability), Playskan Ltd will defend you against any third-party claim alleging that your permitted use of Playskan, in compliance with these Terms, infringes that third party's UK or EU intellectual property rights, and will pay any damages or costs finally awarded against you, or any settlement we agree to in writing, in respect of such claim.

Exclusions. Our indemnity under "By us" does not apply to the extent a claim arises from: (a) your use of Playskan other than as permitted by these Terms; (b) your modification of, or combination of Playskan data with, any other product, software, data, or process not supplied by us; (c) your continued use of any feature, dataset, or report after we have notified you to stop; or (d) data, content, branding, or specifications you supplied to us or directed us to display.

Mitigation and sole remedy. If a claim covered by "By us" arises or is reasonably likely to arise, we may, at our option and expense: (a) procure for you the right to continue using the affected part of Playskan; (b) modify or replace it so that it is non-infringing while substantially preserving its functionality; or (c) terminate the affected part of your subscription and refund the unused pro-rata portion of any prepaid fees calculated to the termination date. The remedies in this section are your sole and exclusive remedy in respect of any third-party intellectual property infringement claim relating to Playskan.

Conditions. Each party's obligations under this section are conditional on the indemnified party: (a) promptly notifying the indemnifying party of the claim in writing; (b) giving the indemnifying party sole control of the defence and any settlement, provided that no settlement imposing a non-monetary obligation on the indemnified party is made without that party's prior written consent (not unreasonably withheld or delayed); and (c) providing reasonable cooperation at the indemnifying party's expense.

Cap. Our total aggregate liability under this section is subject to, and counts towards, the liability cap set out in section 15.

17. Termination

You may terminate your subscription at any time via the Manage Subscription portal as described in section 4.

We may suspend or terminate your access immediately, without refund, for material breach of these Terms (including any breach of section 6 — Acceptable Use), unpaid invoices, fraud, or any activity that may damage Playskan, our reputation, or other users.

On termination, sections 6, 8, 9, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, and 21 survive.

18. Third-Party Content

Playskan may link to or display information sourced from third parties. We are not responsible for the accuracy, content, availability, or practices of any third-party sites or sources.

19. Changes to These Terms

We may update these Terms from time to time. For material changes that affect your rights or obligations (for example, billing, refunds, or acceptable use), we will give at least 30 days' notice by email or by notice within Playskan. Continued use of Playskan after changes take effect constitutes acceptance of the revised Terms. We will update the "Last updated" date at the top of this page.

20. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or their subject matter.

21. General

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any successor in connection with a merger, acquisition, sale of all or substantially all of our assets, or corporate reorganisation, on notice to you. These Terms, together with our Website Terms and Privacy Policy, constitute the entire agreement between you and Playskan Ltd regarding your account and Playskan and supersede any prior agreement on the same subject.

22. Contact

If you have questions about these Terms, please contact:

Playskan Ltd
12 Clydesdale Gardens
TW10 5EF, London, UK
Email: hello@playskan.com