Privacy Policy

Last updated: May 5, 2026

At Playskan Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (playskan.com) and our paid Playskan Insights subscription product.

1. Who We Are

Playskan helps players discover and compare padel court availability across the UK. We operate as a limited company registered in the United Kingdom.

Company Name: Playskan Ltd
Registered Address: 12 Clydesdale Gardens, TW10 5EF, London, UK
Company Number: 16509905

2. What Data We Collect

From all visitors (anonymous browsing of playskan.com), we collect technical and usage data:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and actions taken (e.g., clicking outbound booking links)
  • Time spent on pages
  • Referrer URLs

This information is collected through cookies and third-party analytics tools (see below).

From Playskan Insights account holders (registered users on the paid subscription product), we additionally collect and store:

  • Email address and (optional) name supplied at sign-up via our authentication provider, Clerk
  • Subscription tier and account status
  • Stripe customer ID and Stripe subscription ID (used internally to link your account to billing state — we do not store payment card details ourselves; those are held by Stripe)
  • Billing address and VAT number (if supplied at checkout) — held by Stripe on our behalf
  • Limited usage data tied to your account (page views, feature usage) for the purpose of providing, improving, and securing the service

3. How We Collect Your Data

We collect data using:

  • Cookies: Small text files stored on your device.
  • Google Analytics: A third-party service that tracks anonymized website usage.
  • PostHog: A product analytics platform we use to understand how visitors interact with our site, including page views, clicks, and feature usage.
  • Booking click tracking: When you click an outbound link to book a court on a third-party platform, we record the click (including the club, platform, and timestamp) to help us understand which clubs and platforms are most useful.

You can control cookie preferences at any time via the "Cookie Settings" link in our footer.

4. How We Source Booking and Club Data

Playskan is a search engine and aggregator for padel court bookings. The booking availability and pricing data displayed on our site is collected from publicly accessible information published by third-party booking platforms, including Playtomic, MATCHi, and others.

Club information (such as names, addresses, court types, amenities, and images) is compiled from publicly available sources.

We do not hold bookings or process payments. When you click to book a court, you are redirected to the relevant third-party platform to complete your booking. We are not responsible for the accuracy of third-party data, and availability or pricing may change at any time.

5. Why We Collect This Data

We collect this data to:

  • Improve website performance and usability
  • Understand user trends and site traffic
  • Measure which features and content are most useful
  • Ensure technical functionality and security

We do not use this data to identify or track individual users.

Aggregated and anonymised data. We may create, use, share, and commercially exploit aggregated or anonymised datasets derived from the data we collect — for example, market-level statistics, usage trends, or industry insights — provided that such datasets do not identify, and cannot reasonably be used to identify, any individual. Once data has been aggregated or anonymised in this way, it is no longer subject to this Privacy Policy and we may use it for any lawful purpose, including incorporation into Playskan Insights reports and other commercial products.

6. Legal Basis for Processing

Under the UK GDPR, our legal bases for processing are:

  • Consent: For non-essential cookies (e.g., analytics), which are only set after you accept them.
  • Contract: For processing personal data necessary to deliver the Playskan Insights subscription service you have signed up for, including account creation, authentication, subscription management, billing, and customer support.
  • Legitimate Interest: For maintaining the site, ensuring its performance and security, recording anonymized booking click data to improve our service, preventing fraud, and understanding aggregate product usage to improve Playskan Insights.
  • Legal Obligation: For retaining invoice and accounting records as required by HMRC and applicable UK tax law.

Automated decision-making. We do not make decisions about you that are based solely on automated processing and that produce legal or similarly significant effects. Calculations, estimates, and rankings displayed on Playskan Insights relate to clubs and the wider market and are not used to make automated decisions about individual users.

7. Sub-processors and Sharing of Data

We use the following third-party service providers ("sub-processors") who may process personal data on our behalf:

  • Clerk Inc (authentication): Stores email addresses, names (if provided), authentication factors, and session data for Playskan Insights account holders. Data is processed in compliance with UK and EU data protection laws.
  • Stripe Payments Europe Ltd / Stripe, Inc (payment processing): Stores payment card details, billing addresses, and customer/subscription metadata for Playskan Insights subscribers. We do not see or store full card details ourselves.
  • Google LLC (Google Analytics): Website analytics — anonymized site usage data. Data is processed in compliance with UK and EU data protection laws.
  • PostHog Inc (PostHog): Product analytics — anonymized for visitors, identified for signed-in Playskan Insights users to support feature improvement and customer support.
  • Amazon Web Services, Inc (AWS): Cloud hosting and database services.
  • Render Services, Inc (Render): Application hosting.

We do not sell your data to any third parties.

Disclosure required by law or to protect our rights. We may disclose your personal data where we believe in good faith that disclosure is necessary to: (a) comply with a legal obligation, court order, subpoena, or other lawful request from a public authority; (b) protect and defend our rights, property, or safety, or those of our users or the public; (c) investigate, prevent, or address suspected fraud, security issues, or breach of our Terms; or (d) facilitate a corporate transaction such as a merger, acquisition, or sale of all or substantially all of our assets, in which case affected users will be notified.

8. International Data Transfers

Some of our third-party service providers process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place:

  • Clerk Inc (United States): Transfers are protected by Standard Contractual Clauses (SCCs) and Clerk's data processing agreement.
  • Stripe, Inc (United States and Ireland): Transfers are protected by Standard Contractual Clauses (SCCs) and Stripe's data processing agreement. Stripe's Europe entity provides services to UK and EU customers.
  • Google LLC (United States): Transfers are protected by Standard Contractual Clauses (SCCs) and Google's data processing terms.
  • PostHog Inc (United States): Transfers are protected by Standard Contractual Clauses (SCCs) and PostHog's data processing agreement.
  • Amazon Web Services: Our primary data is stored in the EU. Where AWS processes data outside the UK/EU, transfers are protected by SCCs.

9. Data Retention

  • Playskan Insights account data (email, name, subscription tier, Stripe IDs): Retained for as long as your account is active. After you delete your account or request erasure, account data is deleted within 30 days. We may retain limited records (anonymised where possible) where required to comply with legal obligations or to resolve disputes.
  • Billing and invoice records: Retained for at least six years from the end of the relevant tax year, as required by HMRC.
  • Google Analytics: Data is retained for a maximum of 26 months and is automatically deleted thereafter.
  • PostHog: Analytics data is retained for 12 months.
  • Booking click data: Anonymised click records are retained for up to 24 months.

10. Data Security

We take reasonable technical and organisational measures to protect the data we process, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Access controls limiting who can access our systems and data
  • Use of reputable, security-certified hosting providers (AWS, Render)
  • Regular review of our data processing practices

While no system is completely secure, we are committed to protecting the data we handle to the best of our ability.

Personal data breaches. In the event of a personal data breach affecting your information, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of it where required by law, and will notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you (Subject Access Request)
  • Rectification — request correction of inaccurate or incomplete data
  • Erasure — request deletion of your data ("right to be forgotten"), subject to our legal obligation to retain certain billing records
  • Restriction — ask us to limit how we process your data in certain circumstances
  • Portability — request a copy of the personal data you provided in a structured, machine-readable format
  • Object to processing based on legitimate interests
  • Withdraw consent for cookie tracking and marketing at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise these rights, please email us at hello@playskan.com with the subject "Privacy Request". We will respond within one calendar month.

Account deletion. If you wish to delete your Playskan Insights account, please email hello@playskan.com. We will: (1) cancel any active subscription effective at the end of the current billing period, (2) delete your Clerk account and associated profile data within 30 days, and (3) anonymise or delete your Stripe customer record where permitted (invoice records are retained for at least six years per HMRC requirements but no longer linked to identifying account data beyond what tax law requires).

12. Children's Data

Playskan and Playskan Insights are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you are under 16, please do not use Playskan Insights or provide any personal data to us. If you believe that a child has provided us with personal data, please contact us at hello@playskan.com and we will take steps to delete the relevant data.

13. Cookies

For detailed information on the cookies we use and to manage your preferences, please refer to our Cookie Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.



If you have any questions about this Privacy Policy or how we handle your data, please contact:

Playskan Ltd
12 Clydesdale Gardens
TW10 5EF, London, UK
Email: hello@playskan.com