Terms of Use

Last updated: May 5, 2026

These Terms of Use ("Terms") govern your access to and use of Playskan Insights, a paid business intelligence platform for the UK padel industry, operated by Playskan Ltd, a company registered in England and Wales (company number 16509905, registered office at 12 Clydesdale Gardens, TW10 5EF, London, UK).

These Terms apply to Playskan Insights only. Use of the public Playskan website (playskan.com) is governed by the separate Terms of Service.

1. Acceptance of Terms

By creating an account, accessing Playskan Insights, or starting a paid subscription, you agree to be bound by these Terms. If you do not agree with any part, you should not use Playskan Insights.

If you are entering into these Terms on behalf of a company or other legal entity, you warrant that you have authority to bind that entity. Your use of Playskan Insights then constitutes that entity's acceptance of these Terms.

2. Description of Service

Playskan Insights is an online business intelligence platform offering aggregated and analysed data on the UK padel industry, including (depending on subscription tier): market summaries, club-level performance reports, city and local-authority deep dives, planning application tracking, revenue calculators, and comparable-club benchmarks.

3. Subscription Plans and Billing

Playskan Insights is offered on the following plans:

  • Basic — free, limited access to summary reports
  • Pro — paid monthly subscription (currently £200/month)
  • Investor — paid monthly subscription (currently £1,000/month)

All paid plans are billed monthly in advance. Playskan Ltd is not currently registered for UK VAT, and no VAT is charged on subscriptions at this time. If we become VAT-registered in the future, the prices shown will then be treated as VAT-inclusive — we will not add VAT on top of the displayed price. Payment is processed by Stripe Payments Europe Ltd; by subscribing you also accept Stripe's terms.

Subscriptions automatically renew on the same day each month until cancelled. We may change subscription pricing on at least 30 days' notice; new prices apply at your next renewal after the notice period.

4. Plan Changes, Cancellation, and Refunds

Upgrades and downgrades. You may switch plans at any time via the Manage Subscription portal in your account. Upgrades and downgrades take effect at the end of your current billing period; you retain access to your existing plan until then.

Cancellation. You may cancel at any time via the Manage Subscription portal. Cancellation takes effect at the end of your current billing period; you retain access until then. After cancellation takes effect, your access reverts to the free Basic plan.

No mid-period refunds. Because access continues to the end of your current billing period after a cancellation or downgrade, fees already paid for the current period are not refunded.

Subscription purpose and consumer status. Playskan Insights is intended and marketed for business purposes — clubs, operators, investors, and other professionals in the UK padel industry. Paid subscriptions are accordingly presumed to be entered into in the course of trade, business, or profession. Where you are in fact subscribing as an individual for purposes outside your trade, business, or profession, the statutory consumer cooling-off rights described below apply. You do not need to declare consumer status in advance, but we may ask you to evidence it if you exercise those rights.

Statutory cooling-off (consumer customers only). If you are an individual subscribing for purposes outside your trade, business, or profession, you have a statutory 14-day right to cancel under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By starting to use Playskan Insights during this period you expressly request that the service begin immediately and acknowledge that you lose the right to cancel once the service has been fully provided. If you cancel within 14 days having used Playskan Insights only partially, we may charge a proportion of the subscription fee corresponding to the period of use.

Failed payments. If a renewal payment fails, Stripe will retry the charge over several days. If we are unable to collect payment, your account may be downgraded to Basic or suspended. You will not be charged again on the failed period; access for that period will simply not continue.

5. Account, Access, and Security

You are responsible for keeping your account credentials confidential and for all activity under your account. You must notify us promptly at hello@playskan.com if you believe your account has been compromised.

Account access is granted to a single named user. Sharing access credentials with unauthorised third parties is prohibited. Where we reasonably suspect that credentials are being shared, that an account is being used by more than one person, or that login activity is inconsistent with single-user access (for example, concurrent sessions from disparate locations or unusual access patterns), we may suspend access pending investigation, require re-authentication, or terminate the account without refund.

We reserve the right to refuse, suspend, or terminate any application or subscription at our sole discretion, including without limitation where we reasonably believe that a subscriber's intended use is incompatible with these Terms or with the integrity of Playskan Insights.

6. Acceptable Use

Access to Playskan Insights is granted for your internal business use only. You agree not to:

  • Use automated systems, scripts, scrapers, bots, or APIs not formally provided by us to extract, copy, or download data from Playskan Insights
  • Redistribute, resell, sublicense, or otherwise commercially exploit Playskan Insights, the underlying data, or any reports or analysis derived from it
  • Publish, broadcast, or publicly display Playskan Insights data, screenshots, or analysis without our prior written consent (you may share specific figures internally within your organisation for legitimate business purposes, with attribution where used externally only with our consent)
  • Use Playskan Insights data, in whole or in part, with any AI System (defined below) — including for training, fine-tuning, evaluation, inference, retrieval-augmented generation, embedding, indexing, or storage in any vector database — without our prior written consent
  • Reverse engineer, decompile, or attempt to derive our proprietary methodology
  • Share access credentials, transfer your account, or allow another person to use your account
  • Attempt to interfere with or disrupt the platform's functionality, infrastructure, or security
  • Use Playskan Insights for any unlawful purpose or in violation of these Terms

For the purposes of this section, "AI System" means any software, model, tool, agent, or service that uses machine learning, deep learning, generative artificial intelligence, large language models, vector databases, embeddings, or similar techniques for training, fine-tuning, inference, retrieval, or other automated processing — whether developed by you, by an open-source project, or by a third-party provider, and whether used internally or made available to others.

We may suspend or terminate access for breach of this section without refund. Material breach may also give rise to a claim for damages.

7. Data Sources and Methodology

Playskan Insights aggregates and analyses publicly available data from various sources, including booking platforms, club websites, public business listings, and public planning records. All underlying data is collected from publicly available sources. Our value lies in the aggregation, analysis, and presentation of this data.

Coverage. Playskan Insights aims to track the UK padel club estate as comprehensively as practicable from publicly available sources, but coverage is best-effort and not exhaustive. Clubs that may be absent from our datasets at any given time include, without limitation: private or members-only clubs that do not list publicly; recently opened or pre-opening clubs not yet indexed; clubs that have closed or paused operations; clubs that do not appear on the booking platforms or business listings we monitor; and clubs whose public information is incomplete. We do not warrant or represent that any specific club, court, operator, or location will appear in Playskan Insights at any time, and the absence of a club from any report is not an indication that the club is not in operation. We will, on reasonable request and at our discretion, consider adding a club to our coverage where sufficient public data is available.

Detailed methodology notes are available at /insights/methodology.

8. Estimates and Disclaimer of Accuracy

Important. Financial estimates, revenue projections, occupancy rates, planning approval likelihoods, and other calculated metrics displayed on Playskan Insights are estimates only. They are derived from our proprietary analysis of publicly available data and do not represent:

  • Actual financial records or accounts of any club
  • Verified, audited, or certified financial data
  • Guaranteed or promised performance metrics
  • Real-time or fully up-to-date information

Playskan Insights data is provided for indicative market context. We do not warrant that any figure is accurate, complete, or current. Market conditions change rapidly; data may not reflect the most recent situation. We update our datasets periodically but do not guarantee real-time accuracy.

9. No Professional Advice

The information provided on Playskan Insights is for informational purposes only and does not constitute financial, investment, business, legal, tax, or professional advice. You should consult qualified professionals before making any business, investment, or financial decision. Playskan does not recommend or endorse any particular investment, business decision, or course of action.

10. Service Availability

Early-access phase. Playskan Insights is in an early-access phase. Features, datasets, report formats, calculations, and pricing may change, be added, or be withdrawn at any time as the product evolves. During this phase we do not offer guaranteed uptime, response times, or support levels, and you should expect that some data may be incomplete or under active refinement. By subscribing during the early-access phase you accept these conditions.

We aim to keep Playskan Insights available with high uptime but do not currently offer a contractual service-level agreement (SLA). We may suspend access for planned maintenance, urgent security fixes, or events outside our reasonable control (force majeure). We will give reasonable notice of planned maintenance where practical.

We reserve the right to modify, update, or remove any data, feature, or report at any time without notice.

Discontinuance. We may discontinue Playskan Insights, or any plan or feature within it, in whole or in part, for any reason on at least 30 days' notice. If we discontinue a paid plan to which you are subscribed, we will refund the unused pro-rata portion of any prepaid subscription fees calculated to the discontinuance date. This refund is your sole and exclusive remedy in respect of any such discontinuance.

11. Intellectual Property

Our proprietary analysis methodology, algorithms, software, report layouts, presentation, and the selection and arrangement of data are the intellectual property of Playskan Ltd, protected by copyright, database rights, and other applicable laws.

You receive a non-exclusive, non-transferable, revocable licence to use Playskan Insights for your internal business purposes during your subscription, subject to these Terms. No other rights are granted.

Logos, names, and images of third-party clubs and businesses displayed on the platform remain the property of their respective owners and are used for identification purposes only.

Feedback. If you provide us with suggestions, comments, ideas, or other feedback relating to Playskan Insights, you grant Playskan Ltd a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, and incorporate that feedback into our products and services without obligation, attribution, or compensation to you.

12. Confidentiality

You acknowledge that Playskan Insights, including specific reports, methodology details, and pricing, may constitute our confidential information. You agree to use reasonable care to protect such information and not to disclose it outside your organisation except as expressly permitted by these Terms.

13. Privacy and Data Protection

Our processing of your personal data is described in our Privacy Policy. Playskan Insights uses the following sub-processors: Clerk (authentication), Stripe (payment processing), Amazon Web Services (cloud hosting), Render (application hosting), PostHog and Google Analytics (product analytics). We act as data controller for your account information and as a data processor only where you upload data into Playskan Insights (currently Playskan Insights is read-only and you do not upload data).

14. Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

To the fullest extent permitted by law:

  • Playskan Ltd shall not be liable for any loss, damage, or expense arising from decisions, investments, transactions, or actions taken based on data, estimates, or insights provided on Playskan Insights.
  • We shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, anticipated savings, business, contracts, goodwill, opportunity, or data, however caused.
  • Our total aggregate liability to you in any 12-month period, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total subscription fees actually paid by you to Playskan Ltd in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter for which it would be unlawful to exclude or restrict liability.

You acknowledge that you use Playskan Insights at your own risk and are solely responsible for any decisions you make based on the information provided.

15. Indemnification

By you. You will defend Playskan Ltd, its directors, employees, and contractors against any third-party claim arising from your breach of section 6 (Acceptable Use) or any misuse of Playskan Insights data, including any claim alleging that data, reports, or analysis that you redistributed, published, or derived from Playskan Insights infringes a third party's rights or otherwise causes them loss, and will pay any damages, costs, and reasonable legal fees finally awarded against us, or any settlement we agree to in writing, in respect of such claim.

By us. Subject to the exclusions and conditions in this section and to the limitations in section 14 (Limitation of Liability), Playskan Ltd will defend you against any third-party claim alleging that your permitted use of Playskan Insights, in compliance with these Terms, infringes that third party's UK or EU intellectual property rights, and will pay any damages or costs finally awarded against you, or any settlement we agree to in writing, in respect of such claim.

Exclusions. Our indemnity under "By us" does not apply to the extent a claim arises from: (a) your use of Playskan Insights other than as permitted by these Terms; (b) your modification of, or combination of Playskan Insights data with, any other product, software, data, or process not supplied by us; (c) your continued use of any feature, dataset, or report after we have notified you to stop; or (d) data, content, branding, or specifications you supplied to us or directed us to display.

Mitigation and sole remedy. If a claim covered by "By us" arises or is reasonably likely to arise, we may, at our option and expense: (a) procure for you the right to continue using the affected part of Playskan Insights; (b) modify or replace it so that it is non-infringing while substantially preserving its functionality; or (c) terminate the affected part of your subscription and refund the unused pro-rata portion of any prepaid fees calculated to the termination date. The remedies in this section are your sole and exclusive remedy in respect of any third-party intellectual property infringement claim relating to Playskan Insights.

Conditions. Each party's obligations under this section are conditional on the indemnified party: (a) promptly notifying the indemnifying party of the claim in writing; (b) giving the indemnifying party sole control of the defence and any settlement, provided that no settlement imposing a non-monetary obligation on the indemnified party is made without that party's prior written consent (not unreasonably withheld or delayed); and (c) providing reasonable cooperation at the indemnifying party's expense.

Cap. Our total aggregate liability under this section is subject to, and counts towards, the liability cap set out in section 14.

16. Termination

You may terminate your subscription at any time via the Manage Subscription portal as described in section 4.

We may suspend or terminate your access immediately, without refund, for material breach of these Terms (including any breach of section 6 — Acceptable Use), unpaid invoices, fraud, or any activity that may damage Playskan Insights, our reputation, or other users.

On termination, sections 6, 8, 9, 11, 12, 13, 14, 15, 16, 17, 18, 19, and 20 survive.

17. Third-Party Content

Playskan Insights may link to or display information sourced from third parties. We are not responsible for the accuracy, content, availability, or practices of any third-party sites or sources.

18. Changes to These Terms

We may update these Terms from time to time. For material changes that affect your rights or obligations (for example, billing, refunds, or acceptable use), we will give at least 30 days' notice by email or by notice within Playskan Insights. Continued use of Playskan Insights after changes take effect constitutes acceptance of the revised Terms. We will update the "Last updated" date at the top of this page.

19. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or their subject matter.

20. General

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any successor in connection with a merger, acquisition, sale of all or substantially all of our assets, or corporate reorganisation, on notice to you. These Terms together with our Privacy Policy constitute the entire agreement between you and Playskan Ltd regarding Playskan Insights and supersede any prior agreement on the same subject.

21. Contact

If you have questions about these Terms, please contact:

Playskan Ltd
12 Clydesdale Gardens
TW10 5EF, London, UK
Email: hello@playskan.com